Refund and Returns Policy

Overview

Due to our products being sanitary / medical equipment, we do not accept returns. 

However, we will honour a refund should your product/s arrive damaged or in poor condition.

Refunds

If your product/s arrive damaged or in poor condition, please notify us within 30days with a photograph of the damaged item/s. We will send you an email to notify you that we have received your refund application. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@espmedical.co.nz and send your item to:
ESP Medical
7 McKee Street
Pukete
Hamilton 3200.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Need help?

Contact us at sales@espmedical.co.nz for questions related to refunds and returns.